Joining credit
Ongoing credit
Event payments
Program fees
- Membership
- Unknown
- Setup
- Unknown
- Exit
- No fee
Unknown
Unknown
12 months
Provider electricity account required
Battery & plan details
Listed battery families
- Tesla Powerwall
- LG Energy Solution RESU
- SolarEdge Home Battery
- AlphaESS SMILE
- Sungrow SBR
- Sigenergy SigenStor
Also supports Sungrow SBH/SBP ranges. Both battery AND inverter must be on ActewAGL's compatibility list; one battery per address; site export limit of at least 5 kW; hardwired ethernet or Wi-Fi internet (mobile/SIM not acceptable as primary); AC-coupled installs need a dual-channel meter.
A family listing does not confirm every model or inverter. Final eligibility rests with the provider.
Before you join
Must hold an ActewAGL Electricity Sale Contract for the supply address, with smart meter, eligible battery/inverter, grid-charge and export capability. Top-Up keeps the customer's existing rates and feed-in tariff; all battery operation energy charges remain payable under that contract. The provider estimates VPP bill impact at no more than $50/year incl. GST, but this estimate does not apply to demand-charge tariffs or battery modes other than self-consumption. Credits are GST inclusive, bill-only and not cash redeemable.
ActewAGL (via the Evergen platform) may charge, discharge or hold the battery at its absolute discretion; events can happen at any time, often during 7–9am and 5–8pm demand peaks. The battery must allow grid charging and export, and the maximum backup level must be at or below 20%. If the product has backup power, the agreement says ActewAGL will not allow a VPP discharge to reduce stored energy below the applicable usable-energy-storage level specified for that product; the exact level is product-specific. No dispatch app and no per-event opt-out. The Top-Up term is 12 months and auto-renews; termination requires at least 14 days' notice before the term end, or 30 days' written notice for convenience during the term. No exit fee applies to Top-Up. On renewal, ActewAGL may vary terms including credits, fees or charges with 30 days' notice. Government-credit rights arising from the services are assigned to ActewAGL.
Opt out per event: No